It's funny I feel the same way. For instance, there has been a huge movement in EComm web applications to make checkouts more of a wizard flow. I always liked it when everything was on one page and I could just tab through forms, and not click on 10 next buttons.
I get that it lowers the amount of customer service issues with checkout because it can baby people through the process. They are missing the other side of the problem though, which is, it most definitely slows down the checkout process for people that know what they are doing. Also with the advent of auto fill utils it seems like a backwards approach or at least something that we will reverse once people become more familiar with auto fill capabilities.
I get that it lowers the amount of customer service issues with checkout because it can baby people through the process. They are missing the other side of the problem though, which is, it most definitely slows down the checkout process for people that know what they are doing. Also with the advent of auto fill utils it seems like a backwards approach or at least something that we will reverse once people become more familiar with auto fill capabilities.