Whereas folks I worked with at a support vendor for AT&T HomeZone, when that was a thing, regularly looked up celebrities’ private phone numbers in the unified customer systems with no repercussion, despite the same onboarding spiel. HomeZone was unique in that support reps by necessity had access to AT&T, Dish, and Yahoo! (email) CRM, which covers a very broad range of people and activities; I didn’t do the looking, but I overheard a sampling of notables and legislators who subscribed to the “500s” (Dish lingo for porn at the time, don’t know if they’ve moved the channels since).

Yahoo! was the only one that limited access reasonably. It always struck me as odd that auditing didn’t pick up that query behavior. For your main job, PeopleSoft would take care of everything and limit you to who you needed to see, but there were a plethora of other systems and places to look.

This type of thing certainly isn’t limited to Lyft.