A few weeks back I hadn't heard of them either. My client was going to use TrustCommerce originally, but they couldn't get their act together and decided to not return phone calls or be very responsive. Responsiveness is SO important, especially on the web.
For example, I signed up for a demo (developers) account with TrustCommerce. 5 days later they have a sales lackie call me and ask me if I still needed an account. wtf? 5 days? No way. My client had started getting their application together etc before Christmas and was still waiting on various things from them.
By the time TrustCommerce called back, I'd already found Braintree (it was on the list of supported ActiveMerchant gateways). Submitted some feedback via their Contact Us form on their site, received an email less than an hour later. Then after a few back and forths, the CEO (without ever mentioning that he actually was the CEO, I put that part together later after I found him on LinkedIn) calls me to hash through things on the phone rather than back-and-forth via email.
They've been super great to work with so far. Their developer documentation is a work in progress, but anytime I've needed something (which hasn't been that often at all) I received a response within a few hours from someone on their side.
They have a great recurring billing API, it's extremely flexible, and also a way to get that data back OUT using their query API. They have a 'vault' that you can literally check anything into (jpegs of drivers licenses, whatever) - not just credit card numbers.
In short, their shit just works. The web interface they have isn't all web2.0ish, but it's concise and easy enough to navigate. I'd rate their site 10 out of 10 when compared with any other payment gateway out there. Plus, they blog. I mean, how many gateways do you know of have a blog? ;-)
I have to agree with this. I used to recommend TrustCommerce to everyone, but now I recommend BrainTree to everyone, primarily because of their responsiveness. Of course the payment gateway works -- you'd hope that would be a given, regardless of the provider -- but their excellent service really sets BrainTree apart.
A few weeks back I hadn't heard of them either. My client was going to use TrustCommerce originally, but they couldn't get their act together and decided to not return phone calls or be very responsive. Responsiveness is SO important, especially on the web.
For example, I signed up for a demo (developers) account with TrustCommerce. 5 days later they have a sales lackie call me and ask me if I still needed an account. wtf? 5 days? No way. My client had started getting their application together etc before Christmas and was still waiting on various things from them.
By the time TrustCommerce called back, I'd already found Braintree (it was on the list of supported ActiveMerchant gateways). Submitted some feedback via their Contact Us form on their site, received an email less than an hour later. Then after a few back and forths, the CEO (without ever mentioning that he actually was the CEO, I put that part together later after I found him on LinkedIn) calls me to hash through things on the phone rather than back-and-forth via email.
They've been super great to work with so far. Their developer documentation is a work in progress, but anytime I've needed something (which hasn't been that often at all) I received a response within a few hours from someone on their side.
They have a great recurring billing API, it's extremely flexible, and also a way to get that data back OUT using their query API. They have a 'vault' that you can literally check anything into (jpegs of drivers licenses, whatever) - not just credit card numbers.
In short, their shit just works. The web interface they have isn't all web2.0ish, but it's concise and easy enough to navigate. I'd rate their site 10 out of 10 when compared with any other payment gateway out there. Plus, they blog. I mean, how many gateways do you know of have a blog? ;-)