Oh, God, Fedex. The only company where to return something you drive to the boonies where their Service Center is located, and they tell you sorry, this is FedEx Express, you need FedEx Ground or FedEx Home Delivery, which have their own service centers at opposite ends of the city.
Oh, God, Starbucks. The only company where you drive to the boonies where their Corporate Headquarters is located, walk in and order a latte, and they tell you this story about, "to get coffee, you need to go to a starbucks store, not our cube farm".
P.S. Never ship anything with any FedEx service other than Express. Otherwise, use the postal service or UPS.