I follow your reasoning, but this approach is optimized for Airbnb alone. The trick is to find an approach that maximizes both Airbnb's business goals and the happiness of the customers.
I would word it "from a self-interested standpoint", which is hopefully different than "from a business standpoint". I prefer to live in a world where businesses aren't laser-focused on just their own interests.
Ideally, a CEO would try to align all of the goals of the parties relating to the business so that the dynamic is synergistic, not win-lose.
I follow your reasoning, but this approach is optimized for Airbnb alone. The trick is to find an approach that maximizes both Airbnb's business goals and the happiness of the customers.