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timwiseman
on Sept 30, 2011
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Client asks for 100% uptime
There is a big difference between getting >95% up time and being able to actually back up an SLA for > 95% up time.
run4yourlives
on Sept 30, 2011
[–]
There is? What exactly are you doing that you need 20 days a year of downtime to accomplish? That's a full business day a week.
If you can't commit to that low of an SLA, you're doing it wrong.
angelbob
on Sept 30, 2011
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Often SLAs aren't given per full year, though. Think less of 20 days a year, and more of X hours per week if something goes severely wrong.
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