As a CEO I have learned this one the hard way: ask the workers like an adult what things are wasting their time. Economists out here like 'how do we solve the vexing problems that ail us' meanwhile the top comment is about how doctors spend 50% of their time doing paperwork. we could double the amount of doctors by hiring secretaries again! Duh.
You should ask what’s wasting their time and then do some studying to confirm or correct it. People aren’t very good at objectively reporting how they actually spend/waste their time.
