Make friends with parents of kids who are a couple years older. We've gotten the runaround from the school and district. They are familiar with stalling tactics and they know how to deploy them effectively. They start out saying things that sound promising, then string you along for a year or two, blaming special circumstances. By the time you realize it was all a game, your kid is about to graduate from that school. If you had talked with other parents, you would know their playbook and how to politely but effectively push back.