I think they're hiding the tip after the talk about drivers shopping for tips. As I understand it, before you would tip up front, and so the drivers knew which orders would have better tips.
Letting the customer tip after the order has been received lets the customer evaluate, and tip, the overall actual service. And prevents drivers from prioritizing those orders with better tips.
Letting the customer tip after the order has been received lets the customer evaluate, and tip, the overall actual service. And prevents drivers from prioritizing those orders with better tips.