Why doesn't whitelisting an address ensure one receives messages from it, the address has never sent spam, sends at most a couple of emails a day. But I couldn't receive emails from it, there was no notification or information despite the address being on my whitelist?
Huh? This shouldn’t be possible in principle? Don’t quote me on that though, I wish I’d paid more attention to my notes but they’re a mess and haven’t kept up with newer changes, if they were accurate at all in the first place. I’d submit an escalation so support can look into it.
What's the rationale there?