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The New York Times can suck a lemon, 40 minutes of my life, multiple calls and transfers to cancel a subscription. Hopefully this will be meaningfully enforced.


As absurd as it sounds: I probably would have a NYT subscription right now if it were easier to cancel.

I sometimes subscribe to these organizations for a few months, then cancel to try something new, come back for a bit etc.

But NYT has forever lost me with their cancellation nightmare.


I don't think this is absurd at all, I'm in the exact same boat.

In fact, I suspect most people have far more sophisticated relationships with digital companies these days than ever before. Grievances like cancellation pain are an oversight of antiquated businesses that don't realize it, imo




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