If nothing else, the "smart cows" will read the docs and may even help out on support forums when some of the user base doesn't and decides to complain. Docs are good for everyone and will save time internally and externally.
>your UX needs to warn people about sharp edges and one-way doors, BEFORE your user commits to an action they might regret. These are not incompatible.
Assuming trump doesn't nix it, the recent FTC ruling should fix this by itself. it should be as easy to unsubscribe as it is to subscribe.
I don’t think easy unsubscribe falls under «sharp edges and one-way doors». But high friction unsubscribe probably goes hand in hand with sharp edges and one-way doors at those lead you to want to unsubscribe…therefore they make it hard.
>your UX needs to warn people about sharp edges and one-way doors, BEFORE your user commits to an action they might regret. These are not incompatible.
Assuming trump doesn't nix it, the recent FTC ruling should fix this by itself. it should be as easy to unsubscribe as it is to subscribe.