> But a company that's flourishing customerwise can still have rapacious or simply bad management.
If true, so what?
You're assuming that this undefined "good management" has value that isn't reflected in the customer experience. That's simply not true. Even if the bad management only directly affects employees, they affect customers. (Good employees leave unless shackled by seniority rules, which is the only rational way to run a union.)
If true, so what?
You're assuming that this undefined "good management" has value that isn't reflected in the customer experience. That's simply not true. Even if the bad management only directly affects employees, they affect customers. (Good employees leave unless shackled by seniority rules, which is the only rational way to run a union.)