I was tying my shoelace and my Nexus One fell out of my shirt pocket and fell about 16 inches onto carpet, yes carpet. Ruined.
I found out later from HTC the screen was cracked neatly all down the right-hand side http://imgur.com/a/QmqHx But I couldn't see any crack when the bezel was on the only way to see it was when HTC disassembled it.
It was a month long battle with HTC before I agreed to $150 and told them I was never buying an HTC product again, ever. They didn't even repair it well, insulation sticking out of the bezel, screen calibration off.
Every phone I have owned since 1997 I have dropped it's impossible to say you won't ever drop your cellphone. Any phone company that sells a cellphone that breaks so easily when dropped, especially 16 inches onto carpet, should not be in the business of selling cellphones.
Seems almost certain that the crack was already there. Maybe it was a production defect from the factory, or maybe it was caused by a previous drop that did no obvious damage. Landing on the carpet didn't deliver much of a shock to the glass, but it was obviously enough.
It's similar to what might happen with a cracked car windshield. I don't think it's fair for you to blame HTC without knowing for sure if that crack was already there, and/or exactly what caused it.
Any phone company that sells a cellphone that breaks so easily when dropped, especially 16 inches onto carpet, should not be in the business of selling cellphones.
Obviously these phones don't normally break when dropped onto carpet from a moderate height, or their owners would all be screaming bloody murder. That crack was caused by either an unusual factory defect, shipping damage, or something else that happened before you dropped it onto the carpet.
I found out later from HTC the screen was cracked neatly all down the right-hand side http://imgur.com/a/QmqHx But I couldn't see any crack when the bezel was on the only way to see it was when HTC disassembled it.
It was a month long battle with HTC before I agreed to $150 and told them I was never buying an HTC product again, ever. They didn't even repair it well, insulation sticking out of the bezel, screen calibration off.
Every phone I have owned since 1997 I have dropped it's impossible to say you won't ever drop your cellphone. Any phone company that sells a cellphone that breaks so easily when dropped, especially 16 inches onto carpet, should not be in the business of selling cellphones.