"He recites 11.2 to me. I again attempt to explain in detail how the app works, how Stripe works, and how we use Stripe with the various apps and products we have. He stands firm."
I once had this argument with a tech over a macbook apple care repair. My screen cable was broken, no display. They opened and found a coffe stain on the case from many months prior. He said I had water damage. I asked what part is damaged by the water. We must have went back and forth 20+ times on this detail. Nothing was damaged by the water, they found an old stain on the case!
After shipping it to them twice with no repair, finally I cleaned it out entirely with a qtip and took it to an authorized service center. Fortunately the tech there was able to negotiate the claim for the busted cable.
Was it because I already have a few apple care repairs and was near the end of my term? No, the phone operator was trained robotically to repeat the same nonsensical phrase ad infinitum.
I once had this argument with a tech over a macbook apple care repair. My screen cable was broken, no display. They opened and found a coffe stain on the case from many months prior. He said I had water damage. I asked what part is damaged by the water. We must have went back and forth 20+ times on this detail. Nothing was damaged by the water, they found an old stain on the case!
After shipping it to them twice with no repair, finally I cleaned it out entirely with a qtip and took it to an authorized service center. Fortunately the tech there was able to negotiate the claim for the busted cable.
Was it because I already have a few apple care repairs and was near the end of my term? No, the phone operator was trained robotically to repeat the same nonsensical phrase ad infinitum.