Hey Scoot, sorry the emails didn't grab you. I want to echo Erica's comments below. She and Patrick laid an amazing groundwork for transparent and human communication that Trafton, and when I joined the company during SXSW this year, I was able to build upon and make it easy to communicate with our customers when they have questions or just way to say hey.

It's been working so far :-)

If you have more thoughts about the email, I'd love to read them and learn from your perspective. There may be a perspective here that I am blind to, and you could teach me something.