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Pagely tried to help him. Tried really hard. WPEngine didn't even try - their cust support people just read from the same script over and over. And then charged him $500 for support.

If they can't support customers like him, they shouldn't charge him $500 for the time it takes to determine that.



Just to be absolutely clear on the facts here:

WPEngine are not billing me the $500. WebSiteMovers are.

I approved that work and I will pay that bill, just as soon as they help me out with some technical details. WSM are not in the wrong here.

However I do intend to present an invoice to WPEngine for the amount that I have paid to WSM.




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