I imagine they just help with triaging the customers query so it ends up with th... | Hacker News

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Dfiesl 6 months ago | parent | context | favorite | on: I built an AI receptionist for a mechanic shop

I imagine they just help with triaging the customers query so it ends up with the right department/team. Also probably some tech support first in case it can solve the issue first.

maxerickson 6 months ago [–]

In the thread you are replying to, the problem was resolved in a minute or two. It didn't get escalated to some team.

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