Depends. Typically no because there’s an art to crafting the actual message around impact… but sometimes yes it is automated
I was thinking more of needing to notify/get sign-off from management...
Yeah, that's usually part of it. Precise language matters a TON when you might have some expensive breach-of-SLA terms.
Sometimes the people first responding don't even have the full picture yet and can't fully articulate the impact so they leave it vague.
Depends. Typically no because there’s an art to crafting the actual message around impact… but sometimes yes it is automated