With all due respect, you have to keep in mind that Apple is producing millions of units and, for its own sake, can't be beholden to a single supplier. If they were, that supplier would have enormous leverage ("pay us $5b now, or we will stop shipping you screens for your flagship laptop."). Aside from that, they'd also be susceptible to production issues - imagine if Samsung's factory had a fire/flood/hurricane and had to stop production. Supply chain management at Apple's scale is unbelievably hard. It's certainly not excusable for the issues you're encountering, but from what I've seen / heard, Apple has a top notch supply chain management team pretty much unrivaled by any other company.
I'm sure Apple would be happy to refund you. If the Apple store won't help, try shooting an email to tcook@.
My rMBP works now because I have a Samsung screen.
If they can’t reliably make a laptop without it being defect they can’t sell it. Make a recall and stop selling rMBPs until you nail the issue down. Problem solved. Wimping out with lame excuses is not the way to go.
You have absolutely no concept of the difference between "leverage" and "extortion", the latter of which is exactly what you described. Last I checked, not only is extorting your customers bad for business, it's probably illegal. That being said, I'm going to dare throw an anti-Apple comment in here: after all the BS Apple's pulled in the past few years, I'm sure most people in the world wouldn't blink twice if Samsung did try to pull something like that (how would you feel if one of your clients tried to sue you?). Fortunately, I think Samsung is smart enough to not pull a stunt like that.
And for what it's worth - "[...] Supply chain management at Apple's scale is unbelievably hard." How do you think Samsung feels?
Oh by the way, Samsung deserves everything they get from Apple. Since Samsung has been down this road before; TV, business phones - it's a long list of products Samsung copied, dumps onto the market and then hides behinds it's "culture". Meanwhile Samsung now has carved a foot hold in your market. Effective strategy. And it's worked for them for years.
What I find funny is that it all goes around. Cause now Samsung is being copied by cheap Chinese knock-offs. Who are flooding the Chinese market.
I'm sorry, but down opting this doesn't change the facts. Neither does portraying Samsung as an entirely innocent and hard-done-by party. They screwed their own pooch.
> Supply chain management at Apple's scale is unbelievably hard. It's certainly not excusable for the issues you're encountering, but from what I've seen / heard, Apple has a top notch supply chain management team pretty much unrivaled by any other company.
Who was it at Apple who said, after you reach a certain level, there are no more excuses?
I'm sure Apple would be happy to refund you. If the Apple store won't help, try shooting an email to tcook@.