The problem is when all we get is the output, we don't know if their context is even valid. If they don't demonstrate any human understanding of their message content, we can't really take that on faith. Especially once we've got them copy pasting blindly in the past.
Working in support most of my life has shown me the vast majority of customer context is invalid when written by humans.
People don't read error messages. They'll include exactly zero context in their tickets. They outright lie. You can't take anything they say with good faith until you have a relationship with that individual and discern their competence.
I think some of this is a large amount of HN posters are working on software teams that have communicate pretty commonly, hence have a shared context. Once you start getting outside of that shared context knowing what information to exchange gets vastly more difficult for humans.
