Why should anyone be surprised? Do you really think abuse of power is absent because a business is on the Internet? How many times have publishers had their Buy buttons removed from their books at Amazon? How many stories are there of small devs getting ripped off by Apple and Microsoft? What about late payments to devs from the Google Play Store? I will never use Expedia now. Better that I should be inconvenienced than be jerked around by smug companies out to crush small businesses.

EDIT: Typo fixed.