My advice is 100% applicable. Especially with issue #5, but in general as well.
You don't seem to understand: He is unhappy with what he purchased because he is experiencing problems that should not exist in the product. A brand new product. And not just a single issue - but several of them!
This isn't a device that (in his personal experience) worked fine at some point in the past on a different version of software but now is having problems on the latest software update.
This is a device that, brand new from Apple, has problems. This point is especially relevant as you cannot downgrade a Mac from Apple to an OS version that came out prior to the introduction of that specific model of machine. The Late 2013 MacBook Pro Retina devices shipped with Mavericks. They will never run Mountain Lion, you cannot avoid Mavericks on them for the time being.
This is the entire point of a warranty (and lemon laws in many locations): You don't have to "wait" for something you just bought to get better / work properly.
You take it back and show them the problems you're having.
Either they can fix it or they can't. If they can't fix it, he can get his money back or some other alternative offered by Apple that he might agree to (maybe a different model, or a complete replacement).
His money is not trapped in this device, so he doesn't have to put up with this experience - unless he actually prefers to complain and be unhappy.
>You don't seem to understand: He is unhappy with what he purchased because he is experiencing problems that should not exist in the product. A brand new product. And not just a single issue - but several of them!
Which product came with a brand new OS version. And which, like most OS launches has several software issues. Which are not gonna be solved if he returns his device (or only randomly, if they affect just one of a few Apple OEM partners chipsets etc).
>This is the entire point of a warranty (and lemon laws in many locations): You don't have to "wait" for something you just bought to get better / work properly.
That only holds if it's a faulty device. For OS and driver bugs, you very much have to wait. And no matter how long you wait, there will always be some bugs to, err, bug you, in it.
You don't seem to understand: He is unhappy with what he purchased because he is experiencing problems that should not exist in the product. A brand new product. And not just a single issue - but several of them!
This isn't a device that (in his personal experience) worked fine at some point in the past on a different version of software but now is having problems on the latest software update.
This is a device that, brand new from Apple, has problems. This point is especially relevant as you cannot downgrade a Mac from Apple to an OS version that came out prior to the introduction of that specific model of machine. The Late 2013 MacBook Pro Retina devices shipped with Mavericks. They will never run Mountain Lion, you cannot avoid Mavericks on them for the time being.
This is the entire point of a warranty (and lemon laws in many locations): You don't have to "wait" for something you just bought to get better / work properly.
You take it back and show them the problems you're having.
Either they can fix it or they can't. If they can't fix it, he can get his money back or some other alternative offered by Apple that he might agree to (maybe a different model, or a complete replacement).
His money is not trapped in this device, so he doesn't have to put up with this experience - unless he actually prefers to complain and be unhappy.