Trivializing someone's experiences by dismissing them as crying might not be the way to go. It doesn't seem like you're arguing against anything at all. Comments like the one you responded to are some of the most important, because (a) they're from direct experience, (b) people rarely talk about the topic, (c) they're thorough and substantive and present their opinion well.
The last thing the world needs is to mock people for speaking up.
I'm not mocking the person and I appreciate his post, I am simply fed up with having to keep track of all the things I am supposed to be boycotting right now though. I do apologize if what I said came across as mocking. I'm just saying boycotting does nothing. Voting with your purse is about as effective at getting what you want as voting at the polls.
Their comment might have more teeth than it appears. It's a datapoint to potential Amazon competitors about how they might coax away some of Amazon's clientele. While an Amazon competitor is unlikely to pop up, it's not completely impossible, either. The recipe is for Amazon to make mistakes and for those mistakes to be scrutinized by the public. In the internet age, people's low tolerance for injustice and inconvenience equals a business opportunity.
The last thing the world needs is to mock people for speaking up.