There's a middle ground. The average small-time laundry operation definitely doesn't have the kind of cash flow to produce a serious challenger app.
And restaurants don't have the means to produce their own restaurant management software, or the software stack necessary to enable deliveries. But these two features are commonplace in restaurants because of white-label middleware providers.
Here in NYC I've been seeing more and more restaurants advertise their own website as a way to order delivery, as a way to get around Seamless/GrubHub's per-transaction take, and offering discounts to switching to their platform.
Both directions are viable. Wash.io and their kind can, with significant capital, eventually do laundry themselves and eliminate the individual laundry shops entirely. Likewise, individual laundry shops stand a realistic chance of purchasing middleware and cutting out the aggregator frontends.
And restaurants don't have the means to produce their own restaurant management software, or the software stack necessary to enable deliveries. But these two features are commonplace in restaurants because of white-label middleware providers.
Here in NYC I've been seeing more and more restaurants advertise their own website as a way to order delivery, as a way to get around Seamless/GrubHub's per-transaction take, and offering discounts to switching to their platform.
Both directions are viable. Wash.io and their kind can, with significant capital, eventually do laundry themselves and eliminate the individual laundry shops entirely. Likewise, individual laundry shops stand a realistic chance of purchasing middleware and cutting out the aggregator frontends.