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Ben Shneiderman wrote an interesting essay entitled "Beyond Intelligent Machines: Designing Predictable and Controllable User Interfaces", that explained why he is strongly opposed to suggesting that computers are 'intelligent' or 'smart', and suggested better approaches to human computer interaction.

https://code.google.com/p/micropolis/source/browse/trunk/mic...

He wrote that back in 1992, and I think it's still very relevant now.

Limits to Imagination

I think we should have much greater ambition than to make a computer behave like an intelligent butler or other human agent. Computer supported cooperative work (CSCW), hypertext/hypermedia, multi-media, information visualization, and virtual realities are powerful technologies that enable human users to accomplish tasks that no human has ever done. If we describe computers in human terms then we run the risk of limiting our ambition and creativity in the design of future computer capabilities.



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