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If we forget for a second the completely incorrect behavior of the Comcast operator.

A correct response to a unsatisfied customer would be: My supervisor doesn't talk to customers. I am the support for the company, if you are not satisfied with me, you can talk to a different operator or file a formal complaint.

This is an actual correct response to a conversation that has gone awry,( of course again, assuming the operator is behaving like a decent human being ).



Disclaimer; I have worked with a very large company with such a policy.




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