When dealing with any new and unfamiliar system, the best way to troubleshoot unclear features or generic errors is usually to hit up Google for those who ran into the same thing. Making your product ungooglable is a great way to ensure developers never touch it.
This was my first thought as well. This product name is the sure way to failure because it describes all kinds of things. Their product is one of the least significant items called Terminal, due to being the new kid on the block. They hide in plain sight.
