> Otoh if I had a project that was being done by "IBM Global services" I would absolutely angle things differently if things weren't done right. I wouldn't care about that company not getting it's $10,000 (arbitrary obviously).
Call it "nuance" or "gray area" all you want, but that is just amoral. You have no idea what situation led to the problem and what consequences your breach of contact will have. The project manager may have been operating on very little sleep and sent over the wrong version of the invoice. At the end of the quarter, they may lose their job.
I would 100% point out the discrepancy and pay them. When I decided to do business with them, I already determined that the terms were fair. To act otherwise when the bill comes in is entirely dishonorable.
Do you actually have a good example of nuance, or are you just trying to legitimize bad behavior?
Call it "nuance" or "gray area" all you want, but that is just amoral. You have no idea what situation led to the problem and what consequences your breach of contact will have. The project manager may have been operating on very little sleep and sent over the wrong version of the invoice. At the end of the quarter, they may lose their job.
I would 100% point out the discrepancy and pay them. When I decided to do business with them, I already determined that the terms were fair. To act otherwise when the bill comes in is entirely dishonorable.
Do you actually have a good example of nuance, or are you just trying to legitimize bad behavior?