I would think it's not benchmarking, perhaps not all of it. I think it's about his experience of what users look at, how they use it and what are they complaining about in nowadays consumer tech. Like "No way guys, this iphone antenna will be obstructed 90% of the time" type of thing.
I'm sure they a bunch of people like that already, but still.
I'm sure they a bunch of people like that already, but still.