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What is your complaint about? They have a feature available but costs money which you just don't want to pay?

Counting on them to just "be nice" and do it for you anyway isn't really a valid option, nor something to base your objection on. If you don't like the service and aren't happy with the price then move on to someone else.



Getting your data out of a system isn't a "feature", it's one of the basic functions of a computer.


The GP could get the data out of the system, but wanted an additional convenience factor. And the system is a 'service', not a 'computer'.


It's not a "computer" - it's a document signing/management service, and you could get your data out just fine. The person wants more functionality, which is actually available as a feature, but it costs money. So, pay the money and you get access to the feature.

Or stop using the service.




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